Shipping policy of Icefrozeking

Thank you for choosing Icefrozeking. Here we detail our Shipping Policy to ensure your shopping experience transparent and satisfactory:

Processing times Shipping

• Fast processing: Todos los pedidos realizados antes de las 2:00 PM se procesan dentro de 1 a 9 días hábiles (de lunes a sábado).
• Exceptions: We do not ship or deliver on Sundays or public holidays.
• High volumes of orders: In case of high demand, shipments may experience slight delays. We will notify you of any significant delay by e-mail or phone.

Shipping costs and Delivery Times

Note: Delivery times are approximate. The occasional delays may occur due to external factors.

Shipping confirmation and Tracking

• Once your order is shipped, you will receive a confirmation email with the tracking number accordingly.
• Tracking numbers will be active within 24 hours after shipment.

Customs, Taxes, and Fees

• The additional charges applied during or after shipping (tariffs, taxes, etc) are the responsibility of the customer.
• Icefrozeking does not cover these additional costs.

Damage during Shipment

• Icefrozeking not responsible for products lost or damaged in transit.
• In case you receive a damaged product, please contact directly with the shipping company to file a claim.
  Important: Keep the original packaging and the damaged products to support your claim.

Returns policy

Conditions of Return

• Returns are only accepted for products in their original state and packaging.
• The products used or damaged by the customer are not eligible for refund.

How to Request a Refund

1. To request an RA# (Return Authorization Number):
   Send an email to soporte@icefrozeking.com explaining the reason for the return, and including pictures or videos of the product.
2. Get the instructions:
   After approval, we will send you the RA# and the address of the nearest warehouse to make the return.
3. To guarantee the shipping:
   Use a trackable mail as we are not responsible for packages lost.

Processing of the Refund

• Once you have received the package, we will inspect the product and will issue the refund to the original payment method.
• You will receive a confirmation email with the details of the refund.

Internal Links

• Returns policy
• Contact us

If you have any additional questions, do not hesitate to contact us at soporte@icefrozeking.com. Thank you for trusting in Icefrozeking!