...

Shipping policy of Icefrozeking

Thank you for choosing Icefrozeking. Here we detail our Shipping Policy to ensure your shopping experience transparent and satisfactory:

Processing times Shipping

  • Fast processing: Todos los pedidos realizados antes de las 2:00 PM se procesan dentro de 1 a 9 días hábiles (de lunes a sábado).
  • Exceptions: We do not ship or deliver on Sundays or public holidays.
  • High volumes of orders: In case of high demand, shipments may experience slight delays. We will notify you of any significant delay by e-mail or phone.

Shipping costs and Delivery Times

DestinationShipping methodTiempo Estimado de EnvíoShipping cost
All countriesDelivery company5-9 días hábilesFree

Note: Delivery times are approximate. The occasional delays may occur due to external factors.

Shipping confirmation and Tracking

  • Once your order is shipped, you will receive a confirmation email with the tracking number accordingly.
  • Tracking numbers will be active within 24 hours after shipment.

Customs, Taxes, and Fees

  • The additional charges applied during or after shipping (tariffs, taxes, etc) are the responsibility of the customer.
  • Icefrozeking does not cover these additional costs.

Damage during Shipment

  • Icefrozeking not responsible for products lost or damaged in transit.
  • In case you receive a damaged product, please contact directly with the shipping company to file a claim.
    Important: Keep the original packaging and the damaged products to support your claim.

Returns policy

Conditions of Return

  • Returns are only accepted for products in their original state and packaging.
  • The products used or damaged by the customer are not eligible for refund.

How to Request a Refund

  1. To request an RA# (Return Authorization Number):
    Send an email to soporte@icefrozeking.com explaining the reason for the return, and including pictures or videos of the product.
  2. Get the instructions:
    After approval, we will send you the RA# and the address of the nearest warehouse to make the return.
  3. To guarantee the shipping:
    Use a trackable mail as we are not responsible for packages lost.

Processing of the Refund

  • Once you have received the package, we will inspect the product and will issue the refund to the original payment method.
  • You will receive a confirmation email with the details of the refund.

Internal Links

  • Returns policy
  • Contact us

If you have any additional questions, do not hesitate to contact us at soporte@icefrozeking.com. Thank you for trusting in Icefrozeking!

error: ¡¡The content is protected!!
0
    0
    Tu carrito
    Tu carrito está vacíoVolver a la tienda
    #!trpst#trp-gettext data-trpgettextoriginal=3814#!trpen#Seraphinite Accelerator#!trpst#/trp-gettext#!trpen##!trpst#trp-gettext data-trpgettextoriginal=3815#!trpen#Optimized by #!trpst#trp-gettext data-trpgettextoriginal=3814#!trpen#Seraphinite Accelerator#!trpst#/trp-gettext#!trpen##!trpst#/trp-gettext#!trpen#
    #!trpst#trp-gettext data-trpgettextoriginal=3816#!trpen#Turns on site high speed to be attractive for people and search engines.#!trpst#/trp-gettext#!trpen#